Communications Center Organization
The Communications Division is supervised by the Criminal Division Lieutenant and consists of 8 full time civilian communications specialists. There are two communication specialists permanently assigned to each patrol shift, with a group of part-time communications specialists who are available to assist as needed.
How the Center Works
Dispatchers monitor many different frequencies, including those of city fire services, ambulances, city maintenance departments, and police officers. The dispatchers are responsible for receiving calls for service from the public either via telephone or walk-in calls for service, interpreting the information, and dispatching officers to the scene. The Communications Center is staffed by nationally certified emergency dispatch trainers.